Therefore, Zoom might need to make a few acquisitions to widen its moat against those formidable rivals, especially after its attempt to buy the cloud-based contact center provider Five9 ( FIVN 2.82%) for $14.7 billion collapsed last September. Those green shoots indicate Zoom is evolving into a more diversified communications platform, but that evolution could accelerate its collision course with larger enterprise platforms like Microsoft ( MSFT 1.45%) Teams and Salesforce ( CRM 1.48%). To attract more paying customers, Zoom has been expanding its ecosystem with newer enterprise-facing features, including its Zoom Phone for audio-only calls, Zoom Rooms for a hybrid mix of on-site and remote attendees in conference rooms, its Zoom Contact Center for intra-office and customer service communications, and its Zoom IQ platform for managing video-based sales calls.ĭuring the conference call, CFO Kelly Steckelberg said Zoom Phone was the "real star" of the second quarter as its "number of customers with 10,000 or more paid seats increased 112% year-over-year." She also said Zoom Contact Center and Zoom IQ had been gaining some "early traction". operates as a communications technology company. It provides videotelephony and online chat. *Generated over $100,000 in TTM revenues. Zoom Video Communications, Inc is a communications technology company headquartered in San Jose, California.
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